Refund Terms

Introduction

Thank you for choosing XYNTHAVEL for your travel needs. We aim to provide exceptional services and want you to be completely satisfied with your purchase. These Refund Terms outline the guidelines and procedures regarding refunds for services purchased through our website, www.xynthavel.com.

Eligibility for Refund

All refund requests must meet the following criteria to be considered:

• The service was not delivered as described or was cancelled by XYNTHAVEL.
• Your request must be submitted within 15 days of the purchase date.
• The claim must be accompanied by a valid proof of purchase from XYNTHAVEL.

Non-Refundable Items

Please note that certain services and fees are non-refundable, including:

• Personalized customizations requested by the customer.
• Administrative fees and service charges.
• Third-party fees that are not transferrable or refundable by XYNTHAVEL.

Refund Process

To initiate a refund request, please follow these steps:

1. Contact our customer support at [email protected] outlining your refund request and including necessary documentation.
2. Our team will review your request and respond within 7 business days.
3. If approved, the refund will be processed to the original payment method within 10-15 business days.

Contact Information

If you have any questions regarding our refund policy, please do not hesitate to contact us:

XYNTHAVEL Customer Service
123 Business Avenue, Suite 400
Metropolis, MT 65432
Phone: (555) 123-4567
Email: [email protected]

These Refund Terms are subject to change at the discretion of XYNTHAVEL. We advise checking our website periodically for updates.

Effective Date: October 1, 2023